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Postulantes
Customer Service Agent with native level of German
Empresa:
Career Builder
Ubicacion: Barcelona
As a Customer Service Agent you will be working in the Front Office division and reporting to a team leader.
Your objective will be provide customer support to the clients of the company, following the established company procedures.
Your main responsibilities:
-Building up and managing a customer relationships
-Liaise with internal departments for problem solution
-Providing a reactive and proactive service to customer reported faults, non fault and SD related issues within committed SLAs where applicable and agreed with customer
-Ensuring that records of work carried out are maintained accurately and on time, and disseminated as required
-Assisting the complaints team to resolve issues
-Handle incoming calls and do front office support as well as general administrative issues
-You will be in contact with national and international clients, and therefore will have to show excellent communication skills and great phone manners.
Requisitos
We are looking for a person with the following qualifications, experience and skills:
Qualifications
-Native German speaker with a high level of English
Experience
-Some years of experience in Telecommunication or Front office departments
- Experience of working within a team with full responsibility of fixing the issues that are impacting customers on regular basis. This includes ownership, coordinating and managing the issues on daily bases.
Skills
-Good knowledge of MS Office products (Excel, Word, Outlook)
-Good knowledge of how to handle all kind of dispute, Customer data management and other commercial related enquiries.
-Developed skills to perform complex tasks and ability to find solutions self-contained in a timely manner.
Other
-Good negotiation skills
-Logical/methodical approach to root cause finding
-Flexible approach and an ability to operate effectively with uncertainty and change; operates effectively in a highly complex matrix organisation
-Ability to work well under pressure and meet tight deadlines
Oferta
-Permanent contract directly with the company (with 3 months probation period)
-Restaurant tickets
-Private health care insurance
-Life insurance
Opciones:
empleo publicado el 22-02-2012
visto: 5 veces
visto: 5 veces